FREQUENTLY ASKED QUESTIONS
HOW DO I MAKE A PAYMENT?
NOBULL are at your disposal.
Please contact us on firstname.lastname@example.org
Payments are accepted via PayPal or Bank Transfer
HOW DO I TRACK MY MAIL ORDER?
Once your order is shipped, we will email you with a tracking number and relevant courier website link.
WHAT IS YOUR RETURNS POLICY?
We will offer an exchange only if your item/s are deemed unsatisfactory, only on the condition that you return, the item/s within 14 days of receiving your purchase/s and with the receipt and the original packaging.
Please note that bespoke items cannot be returned or exchanged.
This does not affect your statutory rights.
WHAT IS THE EXPECTED DELIVERY TIME OF MY MAIL ORDER AND WHAT IS THE COST?
Postage and packaging charges do apply. P&P is dependent on weight, size and destination of your parcel. We will provide a quote before any purchase.
In some cases for international delivery, delays and further costs can occur due to “Customs duty”. NOBULL are not responsible for such occurrences but we can give useful information received from “Customs duty” and provide basic advice.
Please note that our courier service does not operate on weekends.
Express courier: If purchase is made before 12pm:
UK: 1-2 working days
Europe : 1- 2 working days
New York 1-3 working days
Rest of the world: 4-5 working days
Standard courier: If purchase is made before 12pm:
UK: 2-4 working days
Europe: 2- 4 working days
New York: 3- 6 days
Rest of the world: 5-8 working days
ARE MY PERSONAL DETAILS SECURE?
Please see “PRIVACY” on website
CANDLE SAFETY WARNINGS
To prevent fire and serious injury burn candles within sight.
Keep away from drafts and vibrations.
Keep out of reach of small children and pets.
Never burn candles on or near anything that can catch fire.
NOBULL candle holders are designed only to hold short burning tea lights NOT votive candles, long burning tea lights or standard size up right candles.
In the multi purpose limestone concrete candle holder a standard tea light , a slim 5.9 inch or 14.9 cm taper candle, or a standard size incense stick are compatible.
Trim any wicks to a suggested quarter inch before lighting.
Keep the candle free of any foreign materials including matches and wick trimmings.
ONLY burn the candle on a level, fire resistant surface.
Do not burn any of the candles beyond stated times and keep candles approximately 2 inches apart from each other .
Please note that the candle fitting in the concrete candle holders is brushed brass and therefore if you use household cleaning products its lustre will be lost, we recommend using a clean, damp microfibre cloth only.
RESIN CARE NOTES
Cast Polyester resin is a clear durable material but can develop scratches if handled roughly or over a period of time.
To best preserve its brilliant clarity, keep in an environment below 50 degrees C and out of direct sunlight.
Avoid contact with hot items.
Wipe spills immediately.
Do not allow water to collect on the surface.
Clean using a soft dry microfibre cloth.
DO NOT use household or window cleaners.
If you do need deep cleaning use warm soapy water and a soft, lint -free cloth and do not soak in the water.
If scratches develop Novus cleaners may be used to repair. Novus level 1 is for cleansing, 2 for polishing light scratches , and 3 for for more significant wear.
Please understand that your resin products will shatter and break if dropped so please handle with care.
CONCRETE & LEATHER CARE NOTES
Please handle your concrete products with care if dropped the concrete will shatter, chip and break.
Do NOT use any household cleaning products on your concrete products or submerge in water, simply wipe with a damp microfibre cloth and leave to dry naturally.
Leather is a classic material that is tough, durable and stylish but like most things a good piece of leather should last a lifetime. However, like most things you need to show your leather some love.
Keep out of the sunlight and in a cool dry place.
Keep away from abrasives that can scuff or cut it
Add moisture to your leather if it starts to look dry there are a multitude of professional product such as Chamberlains leather milk and conditioner recognised as a best seller and contain natural ingredients.
Look after your leather and it will maintain its lustre longer and prevent you worrying about more difficult deep cleaning. Regular simple brushing with a clean damp microfibre cloth and allowing to dry naturally is the best way to avoid bigger issues.